SHIPPING & RETURNS
delivery
Delivery is only within Switzerland or Liechtenstein. Delivery is by post, train, truck or private courier. Excluded are special treatments such as deliveries by express and floor service, which are carried out at cost price. Additional shipping costs apply for express orders. Transport and packaging outside of Switzerland only on request. Information on availability and delivery times are not binding unless they are confirmed in writing by the seller. Unless otherwise stated in the offer by im ADZ GmbH, deliveries are made ex warehouse; Orders placed before 5:00 p.m. are usually shipped the same day. Delivery will then take place within 48 hours. The seller reserves the right to make product changes without prior notice that only serve to improve the item or do not endanger the purpose of the contract or are reasonable for the customer due to the circumstances. In the event of delivery delays of more than 30 days, the customer is entitled to withdraw from the contract. However, the seller reserves the right to supply the customer with an item of the same quality and price if the item ordered is not available. The seller is not liable for delays in delivery that are caused outside of the seller's business operations, in particular for delays caused by manufacturers or other third parties.
Delivery conditions and delivery dates
Deliveries are made from stock or by arrangement. Delay in delivery will be communicated to the customer in writing and by telephone. The customer's right to compensation of any kind is excluded. ADZ GmbH is entitled to make partial deliveries.
refund policy
The goods can be returned within 5 working days after receipt with the delivery note or the invoice at the expense of the buyer. Excluded from this are items ordered by the seller from third parties at the special request of the customer, custom-made items, technical items or items that have already been used. The goods must be complete, in their original packaging and undamaged, otherwise there will be no credit.